AFTER-SALES SUPPORT
Returns & Refunds
If your order has a quality issue, shipping damage, missing item or suitability concern, contact us first so we can understand the situation and guide you correctly.
How we handle a request
- Submit your order number and product model.
- Tell us what happened and attach clear photos or video if relevant.
- Our support team reviews the issue and confirms the next step.
- Please wait for our instructions before sending a product back.
We need to confirm the product, order and correct handling method before a return is sent.
What we can help with
Quality concern
Product not operating as expected, air leak, charging issue or other technical concern.
Damage in transit
Send photos of the outer parcel, product, shipping label and any damaged area.
Missing or incorrect item
Provide an order number and a photo of everything received.
Not sure it fits your inflatable
Tell us the inflatable type, valve and pressure requirement so we can assess the setup.
Before you submit
- Keep the product, accessories and packaging until the case is reviewed.
- Include your order number and checkout email.
- For a technical issue, send a short video where possible.
- Do not ship a product back until you receive support instructions.
Returns & refund FAQs
Can I return a product without contacting support?
Please contact us first. We need to verify the order and provide the correct return or issue-resolution instructions.
What evidence is useful for a quality issue?
Clear photos or a short video, your model name, order number and a brief explanation of the issue help us assist you quickly.
I received a damaged parcel. What should I do?
Keep all packaging and take photos of the outer carton, label and product before contacting support.
Let us resolve it with you
Use our contact form for a clear record of your request, or reach us on WhatsApp.