ORDER SUPPORT
Shipping & Delivery
Need help with an existing order? Find your tracking details, understand common delivery updates, or contact our support team with your order number.
Track your order
Once your order has been dispatched, your shipping confirmation normally includes a tracking number. Enter that tracking number with the delivery carrier to view the latest parcel updates.
Send us your order number and the email used at checkout. We will help you check the shipment status.
Before you contact us
- Your order number, if available
- The email address used when placing the order
- Your tracking number, if you have received one
- A short description or screenshot of the delivery update you need help with
Shipping & delivery FAQs
Where can I find my tracking number?
Please check the shipment confirmation email. If you cannot find it, contact us with your order number and checkout email.
My tracking has not updated. What should I do?
Carrier scans can take time to appear. Send us your order number and tracking number so we can help review the shipment status.
I entered the wrong delivery address. Can it be changed?
Contact us as soon as possible with your order number and the correct address. We will check whether a change is still possible.
My parcel arrived damaged or incomplete.
Please keep the packaging and send clear photos of the parcel, product and shipping label. This helps us assist you faster.
Need a quick answer?
For order, delivery or tracking assistance, our support team is ready to help.